Shipping & Return Policy

Effective Date: 2025-06-07, 10:25:00

At Afro Industrial Institute, we are committed to delivering culturally rich, high-quality items with care. Please review our shipping and return policy before placing an order.

📦 Shipping Policy

1. Processing Time

  • Orders are processed within 3–7 business days.
  • Custom or made-to-order items (e.g., 3D-printed sculptures) may require additional time (up to 10–14 days).

2. Shipping Methods & Delivery Times

  • We ship via trusted carriers (e.g., DHL, UPS, FedEx, local postal services).
  • Estimated delivery time:
    • Local (within [Your Country]): 3–7 business days
    • International: 7–21 business days

3. Shipping Rates

  • Shipping costs are calculated at checkout based on your location and order weight.
  • Free shipping may be available on orders over a certain amount.

4. Tracking Information

  • Once your order ships, you’ll receive a tracking number via email.

5. Customs & Duties (International Orders)

  • Customers are responsible for any import duties, taxes, or customs fees.
  • Afro Industrial Institute is not responsible for delays caused by customs.

🔄 Return & Exchange Policy

1. Eligibility
We accept returns or exchanges within 14 days of delivery if:

  • The item is unused and in its original condition
  • You have proof of purchase
  • The item arrived damaged, defective, or incorrect

2. Non-Returnable Items

  • Custom or personalized items (e.g., commissioned 3D prints)
  • Sale or clearance items
  • Digital downloads (if applicable)

3. Return Process
To initiate a return:

  • Email us at [your email address] with your order number and reason for return
  • If eligible, we’ll send you return instructions

4. Refunds

  • Refunds are issued to the original payment method after we inspect the returned item
  • Shipping fees are non-refundable unless the return is due to our error

5. Exchanges

  • We will replace items if they are defective or damaged upon arrival
  • For exchanges, please contact us first to ensure availability

6. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error
  • We recommend using a trackable shipping service for returns

📬 Contact Us

For any shipping or return inquiries, reach out to:
📧 Email: [your email address]
📞 Phone (optional): [your phone number]

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